Friday, September 13, 2013

Customer Service: Free of Charge, Numerous Rewareds


        It is important to remember that unbelievable customer service is 100% free of charge to your business, yet the rewards are immeasurable. If people find employees who interact with customers to be rude, condescending or uninterested in their work, they will take their business elsewhere the next time around and leave your company with a bad taste in their mouths and a poor impression of your business.

        One of the most significant aspects of customer service in the parking industry is the importance of shuttle drivers. Shuttle drivers are often the first people customers encounter upon arrival at your company and the last employees to bid them farewell at the airport. It costs nothing to greet customers with a warm smile and make them feel wanted and cared for while assisting with their luggage. Furthermore, nothing is more tedious than a silent five minute shuttle ride to the airport that feels like ten hours. Shuttle drivers must remember to make small talk with people to break the ice and leave the customer more relaxed.

        Indeed, Rocket Parking Parking strives to achieve excellent customer service by giving clients a memorable parking experience.

 

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