It is important to remember that unbelievable customer
service is 100% free of charge to your business, yet the rewards are
immeasurable. If people find employees who interact with customers to be rude, condescending
or uninterested in their work, they will take their business elsewhere the next
time around and leave your company with a bad taste in their mouths and a poor
impression of your business.
One of the most significant aspects of customer
service in the parking industry is the importance of shuttle drivers. Shuttle
drivers are often the first people customers encounter upon arrival at your
company and the last employees to bid them farewell at the airport. It costs
nothing to greet customers with a warm smile and make them feel wanted and
cared for while assisting with their luggage. Furthermore, nothing is more tedious
than a silent five minute shuttle ride to the airport that feels like ten
hours. Shuttle drivers must remember to make small talk with people to break
the ice and leave the customer more relaxed.
Indeed, Rocket Parking Parking strives to achieve excellent customer service by giving clients a
memorable parking experience.
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